All orders are insured for the full value and shipped via UPS or USPS with tracking and delivery confirmation. Next day and 2nd Day shipping options are also available for an additional cost. 2nd Day UPS shipping is recommended for orders over $1000 as USPS does not insure packages of this value or higher. Orders of in-stock merchandise generally ship next business day. Please allow 5-7 additional business days for custom orders and made to order items.
Liability of the package is transferred to the UPS once the package has been shipped. Enji is not responsible for late deliveries due to delays caused by USPS, UPS, or international customs offices. It is the responsibility of the customer to ensure the address provided is correct. Any additional shipping costs due to incorrect address or unclaimed packages will be charged to the customer.
Returns & Exchanges
Your satisfaction is very important to us. If for any reason you are not satisfied with your purchase, we will accept returns for items postmarked within 14 days of receipt. All sales on custom orders and discounted items are final.
If returning items please use a well-padded box or envelope and a traceable carrier. We cannot be responsible for items that are lost or damaged during return shipping. All costs related to return shipping are paid by the customer.